iDefects  Comprehensive Property Defects & Handover Management System

Complete Defect-to-Completion Workflow Solution

iDefects provides an end-to-end platform for managing property defects, handovers, and contractor coordination. Our system digitizes the entire process from initial defect reporting to final sign-off, ensuring transparency and efficiency for all stakeholders.

Key Features of iDefects:

1. Booking & Handover Management

• Vacant Possession & Inspection Scheduling: Owners can book VP, joint inspections, and key collection slots while viewing attached clearance letters.

• Admin Controls: Flexible booking rules (e.g., 1 VP booking per unit) with mandatory clearance form attachments for 2-point checks.

• Digital Handover Checklists: Owners can sign via virtual or physical handover, with auto-generated PDF records.

2. Smart Defect Reporting & Tracking

• Multi-Channel Defect Entry: Submit defects via mobile app or desktop with photo documentation and real-time ticket tracking.

• SLA-Based Escalation: Automated priority escalation emails after configured days of inactivity (3 customizable levels).

• Centralized Repository: All defect data stored for reporting and audit purposes.

3. Contractor Coordination

• Dedicated Contractor Portal: Assign defects to contractors with email notifications and status update capabilities.

• Quality Control: Project teams can reject unsatisfactory work to trigger rework.

• Document Access: Contractors can download reports and photos for reference.

4. Automated Notifications & Documentation

• Real-Time Alerts: Owners receive mobile/email notifications for all status updates and booking changes.

• e-Defects Clearance Forms: Auto-generated from defect attachments for owner sign-off.

• Standardized Letter Templates: Ensure consistency in all outgoing communications.

5. Completion & Compliance

• Final Inspection Sign-Off: Customer service/project team verifies work before ticket closure.

• S&P Agreement Compliance: All rectifications adhere to sales & purchase terms.

• Historical Record Keeping: Full defect history maintained for future reference.

6. Comprehensive Reporting Suite

• Defect Aging Analysis: Track by completion date and sign-off date.

• Status Dashboards: Summary views of all active tickets.

• Categorized Analytics: Reports by defect type, condition, and item.

• Operational Reports: Weekly defects, monthly risk cards, first defects analysis.

• Booking & DNF Reports: Track all VP/inspection bookings and signed Defect Notification Forms.

Why Choose iDefects?

• End-to-End Digitization: From defect reporting to final sign-off

• Automated Workflows: Reduce manual processes and errors

• Enhanced Transparency: Real-time updates for all stakeholders

• Regulatory Compliance: Ensures adherence to S&P agreements

• Data-Driven Insights: Powerful reporting for better decision making

Optimize your property handover and defects management with iDefects – the complete digital solution for developers, contractors, and homeowners.